Client Servicing Executive / Manager
Location
Mumbai | India
Job description
Greetings from FASHION TV / FTV !
Fashion TV is urgently hiring for Client Servicing Management (MUMBAI based candidates only) World's Largest Fashion Brand backed with most viewed, proven and stable high-end Luxury Fashion and Lifestyle Media House.
Location: Santacruz (W), Mumbai
Work From Office
Immediate Joiners required preferably
Interested candidates can share their profiles on 9987864133 or share on [HIDDEN TEXT]- Some Fashion TV Key Facts:
- 12 24 hrs dedicated Fashion & Lifestyle channels.
- 23 years of existence.
- UHD channel.
- Available on leading OTT platforms all over the world.
- 100 plus of new content every week.
- 2 Billion Viewers.
- 250 Cable Satellites.
- 193 Countries.
- 500 Million Households.
- 10 Million Public TV Sets in Public Places.
- 5M website hits per month.
- Fashion TV App gets 500K Subscribers & 35K installation per Month.
- Fashion TV You Tube Channel has 65M Views & was viewed for 90M minutes.
- 4.5M plus likes on Facebook & 12M views per week.
- 300K Followers on Instagram & 125k Organic Reach Per Month.
Client Servicing Executive Job Description - Clearly understanding client requirements.
- Having a deeper understanding of and Providing Brand Solutions.
- Clearly understanding client requirements and suggesting solutions.
- Estimating project effort/costs and providing accurate quotes and timelines.
- Designing high level and detailed project plans and updating them daily using PM tools.
- Briefing internal resources about the requirement by writing clear, concise and inspiring briefs.
- Scope escalations and managing new requirements.
- Use agile or hybrid project methodologies.
- Making sure the project is delivered on time and within budget. Identifying risks.
- Conflict resolution.
- Weekly/Monthly Project Status Reporting Account/Project Revenue Management.
- Weekly/Monthly Account Level Reporting Identifying new business opportunities and growing Account Revenue.
- Briefing and taking quotes from vendors if needed. Managing photo and video shoots, 3d or VFX content creation.
Client Servicing Executive Responsibilities - Cultivating solid relationships with clients through the provision of exceptional after-sales service.
- Creating a positive onboarding experience for new clients.
- Regularly interacting with clients through telephone calls, email communications or face-to-face meetings.
- Identifying ways to overcome clients' initial dislike of company products.
- Maintaining an accurate record of all existing and potential clients.
- Responding to client inquiries in a timely and professional manner.
- Training and providing overall guidance to client service employees.
- Organizing training seminars to enable clients to fully utilize product features and benefits.
- Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.
Client Servicing Executive Requirements - Bachelor's degree in business administration or an industry-related field.
- Proven experience working as a client servicing executive.
- Proficiency in Microsoft Excel.
- Working knowledge of Customer Relationship Management (CRM) software.
- The ability to work efficiently under pressure.
- Excellent organizational and time management skills.
- Strong analytical and problem-solving skills.
- Effective communication skills.
- Exceptional customer service skills.
Skills: client requirements,project,management
Job tags
Salary
