COO & Functions
Location
Delhi | India
Job description
Job Title: Personal Banker
Location: Noida
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Take ownership for managing risk and strengthening controls in relation to the work you do.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs
Hybrid Working
Structured hybrid role:
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.
Introduction:
As a Barclays Customer Service Representative in our Care Department, you will be delivering the highest standards of customer service and creating exceptional experiences by actively listening and establishing rapport with our customers. Customers are at the forefront of everything we do and ensuring customers’ concerns are addressed is vital to the success of Barclays. We’re driving change to be the digital leader in the market, which means our customer service teams are more important than ever
What will you be doing?
• Handling customer queries effectively and efficiently
• Understanding and analyzing customer needs
• Listening actively and establishing rapport with our customers
• Servicing Customer’s requirement through effective questioning and leveraging the tools and processes to service their need / requirement
• Adhering to compliance regulations and security policies
What we’re looking for:
• Should have 2-3 years of work experience in hospitality industry, preferably contact centre operations in customer service
• Effective communication, including Comprehension & questioning skills,
• Ability to work independently or as part of a team.
• Achieving high standards and delivering results with accuracy and attention to detail.
• MS Office Applications
• Ability to comprehend given set of instructions and apply the same for day to day transaction processing
• Flexibility to work in a 24 x 7 environment with variable shift patterns
• Graduate/Post-Graduate in any discipline
Skills that will help you in the role:
• Excellent oral & Written communications skills
• Focus on the customer and a positive, professional attitude
Where will you be working?
Noida
Job tags
Salary
