AgileServ Solutions Private Limited
Location
Coimbatore | India
Job description
REPORT STRUCTURE Reports to Senior Application Support No subordinates PURPOSE This role is focused on the preservation, extension, and creation of business value from the support, maintain and administration predominantly of manufacturing and supply chain systems BUDGET ACCOUNTABILITY Not applicable KEY RESPONSIBILITIES Extend the business value extracted from the existing systems and services Maintain and support the core applications, such as TMS, WMS, Equipment Rental Management, and other manufacturing applications across the business Create and maintain documentation of technical solutions Updating job knowledge by participating in educational opportunities, training sessions, etc. Extend the support during Australia Business hours and Participate in the Out of Hours support roster Comply to corporate OHS&E policies KEY SKILLS Excellent verbal and written communications skills and ability to articulate and convey information concisely Excellent customer service skills with ability manage stakeholder relationships at all levels Capability to make informed decisions on wide range of complex business and technical issues to reduce business impact Ability to investigate, identify and solve problems quickly and efficiently Ability to self-organise within a team environment QUALIFICATIONS AND EXPERIENCE 3+ years working experience with SQL queries 3+ years working experience in level 1 and 2 support on enterprise applications Experience in delivering IT technical service and process in line with ITIL methodology Basic knowledge on programming cycle Knowledge about Ramco Logistics Application would be an added advantage.
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