Orange Business
Location
Gurgaon | India
Job description
The ODM is responsible for the end to end RFC management and is accountable for managing all functions acting in the Service Transition chain, from the customer sign off of the RFQ until handover to Service Operations team, when ensuring that the Service Transition process is fully applied and no deviation is observed
He is to manage several RFCs in parallel as per his workload capacity and is accountable for their successful delivery, on time and right first time.
The ODM activities are part of the Service Transition Change Management activities within the Service Transition lifecycle of an RFC and are applied to all types of network services RFQ
The ODM is to have good understanding of the industry to which Orange Business customer belongs, as well as a broad understanding of the Orange Business Services environment.
Change Management activities
Upon RFQ sign off by the HQ customer, the ODM is assigned to the account of the HQ customer and is accountable for:
- communication and reporting towards the Project Manager in order to provide overview of the delivery planning (or Service Transition) and retrieve all required inputs.
- RFQ content validation, resources plan setup, order assignment of the delivery team in the Service Transition provisioning system (SESAM), and communication of the booked resources to all involved actors in this order Service Transition lifecycle.
During the Service Transition, the ODM is accountable for:
- RFC progress follow up,
- Exceptions processes management, proactively taking ownership of incidents, adjusting the planning, owning the escalations, and providing updates to the HQ customer.
Before closing the RFC, ODM is responsible for:
- performing data integrity checks of the RFC within different tools, used during the Service Transition phase. This implies tools understanding and also knowledge of technical content of the RFC.
- timely setting Ready for Service date and issuing the Service Commencement Notic.
- ensuring the correct setting of the Ready for Billing date in a timely manner and in accordance with the defined commercial guidelines.
- managing the billing rejection & escalation coming from the Billing team whenever required and ensuring that the actual owner deal with the clarification in a timely manner
Ability to:
¦ Communicate, organize face to face customer meeting
¦ Manage a team with different profiles and specific skills
¦ Organize, plan and manage by himself the delivery of a standard order
¦ Organize, plan and manage the delivery of complex order following the guidelines of a PM
¦ Understand network architecture and components
¦ Speak English
¦ Work in a virtual team environment.
Job tags
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