Location
Pune | India
Job description
Making a difference and driving positive change is what we do every day at Rapid Circle. Our Cloud Pioneers help our clients in their digital transformation. Are you someone who goes for constant, positive change Then this vacancy is for you!
As a Cloud Pioneer at Rapid Circle, you will work with our customers on different projects. For example, making impact in the healthcare sector, by making research data safely available. But also, awesome projects in the manufacturing or energy market make this job very challenging.
At Rapid Circle we are curious and are constantly improving our expertise to help customers find their way in a rapidly changing world. We share our knowledge and discover new ways to learn.
Rapid Circle is growing rapidly and are therefore looking for the right person for the role. You will be given lots of freedom to develop personally. We also have a lot of in-house knowledge (MVPs) within the Netherlands, Australia, and India. By working closely with your (international) colleagues, you can continue to challenge yourself and create your own growth path. Freedom, entrepreneurship, and development are key at Rapid Circle, so also in the role of a Service Delivery Manager.
If you recognize yourself in this, then you might just become our Service Delivery Manager.
Job Description:
- Managing customer satisfaction & client relationship management: Cultivating and sustaining robust relationships with clients, comprehending their needs, and ensuring delivered services align with their requirements. Fulfilling the delivery of promised services as part of the contractual agreements that have been made with Rapid Circle.
- Reporting and communication: Providing regular reports to both internal stakeholders and clients, sharing updates on service performance, issues, and advancements.
- Keepsservice-relateddocumentsuptodatesuchastheDAPetc.
- Managing the service teams for their clients by coordinating the (recurring) service
- management activities and initiating and maintaining the operational and tactical (service)
- meeting governance.
- Performance monitoring: Thoroughly monitoring service performance through key metrics,
- identifying areas for enhancement, and ensuring adherence to service level agreements (SLAs). This includes internal reporting on financial health, hours of operations versus contract size etc.
- Issue resolution: Promptly addressing and resolving service-related issues, collaborating closely with technical teams, (technical) stakeholders at customers and pertinent stakeholders such as the incident coordinator and/or the operational lead.
- Risk management: Identifying potential risks in service delivery and formulating robust strategies to mitigate disruptions and adverse impacts on services.
- Budget management: Prudent management of the allocated budget for service delivery, ensuring judicious resource allocation for optimal cost-effectiveness.
- Continuous improvement: Implementing systematic processes for ongoing enhancement of service delivery, facilitating evolution to align with evolving client needs and industry standards.
- Invoicing: Providing accurate input monthly for the finance department as part of the invoicing process. Keep track on fixed and variable costs and report on it.
Job tags
Salary
