General Manager - Service

Location

Tiruchirappalli | India

Job description

Job Title: General Manager - Service

Location: Tiruchchirappalli 

Job Type: Full-Time

Salary: ₹700,000.00 - ₹800,000.00 per year

Benefits:

• Cell phone reimbursement
  
• Health insurance
  
• Provident Fund
  
• Performance bonus
  

Schedule: Day Shift

Job Description:

As the General Manager - Service, you will play a critical role in driving our service departments success. You will be responsible for overseeing all service operations, ensuring the highest level of customer satisfaction, and maintaining operational excellence. Your leadership will be instrumental in fostering a culture of high performance, continuous improvement, and team collaboration.

Requirements

Responsibilities:

• Oversee the daily operations of the service department, ensuring efficient and effective service delivery.
  
• Develop and implement strategies to enhance service quality, increase customer satisfaction, and optimize operational efficiency.
  
• Lead, manage, and develop a high-performing service team, fostering a culture of excellence, accountability, and continuous improvement.
  
• Collaborate with other departments to ensure a cohesive approach to customer service and operational success.
  
• Manage budgets, forecasts, and financial planning for the service department.
  
• Ensure compliance with all company policies, industry standards, and regulatory requirements.
  
• Monitor and analyze key performance indicators (KPIs) to identify trends, areas for improvement, and implement corrective actions.
  
• Establish and maintain strong relationships with customers, suppliers, and other stakeholders.
  
• Drive innovation in service processes and technologies to enhance customer experience and operational efficiency.
  

Essential Qualifications:

• Bachelors degree in Business Administration, Engineering, or related field (Preferred).
  
• Minimum of 10 years of experience in automotive service, with at least 5 years in a managerial or leadership role.
  
• Proven track record of managing a service department with a focus on customer satisfaction, operational excellence, and team leadership.
  

Benefits

Skills Required:

• Strong leadership and people management skills.
  
• Excellent communication and interpersonal skills.
  
• Deep understanding of automotive service operations and industry standards.
  
• Proficiency in managing budgets, financial planning, and performance metrics.
  
• Ability to strategize, implement, and monitor effective service processes and improvements.
  
• Strong problem-solving skills and the ability to make decisions in a fast-paced environment.
  
• Proficient in the use of technology and automotive service management software.

Job tags

Salary