Client Services Manager

Location

Mumbai | India

Job description

Job description

At Sonar Conectar, we offer a dynamic work environment where you'll have the chance to shape memorable experiences for our clients and make a lasting impact in the event management industry. Don't miss out on this incredible opportunity to elevate your career and be part of something truly special! Apply now and let's create magic together. Check out the job description below.

Only from Event Managemen Company

The Client Services Manager will be responsible for building and maintaining strong relationships with our existing clients, ensuring their needs are met and expectations exceeded.

Responsibilities:

· Develop and nurture relationships with existing clients, serving as their primary point of contact for all event-related inquiries and requests.

· Manage existing client accounts, proactively engaging with clients to understand their event objectives, preferences, and feedback, ensuring prime delivery.

· Collaborate with internal teams (Production and Creative teams) to translate client visions into successful events.

· Regularly interact with clients through telephone calls, email communications, or face-to-face meetings.

· Respond to client inquiries in a timely and professional manner.

· Stay informed about industry trends, market developments, and competitor activities to identify new business opportunities.

· Prepare regular reports and presentations for senior management, highlighting achievements, challenges, and opportunities.

· Manage all pre- and post-event operations and pre-post P&L's to ensure outstanding and unforgettable events are delivered.

Major Skills:

· Leadership Skills.

· Excellent presentation skills.

· Excellent communication, both written and verbal.

· Good listening skills.

· The ability to work efficiently under pressure.

· Excellent organizational and time management skills.

· Strong analytical and problem-solving skills.

· Exceptional customer service skills.

· Team collaboration.

Requirements:

· Bachelor's degree in Business Administration, Marketing, Hospitality Management, or related field.

· Proven 2 to 4 years' experience in Client Service, preferably within the events industry.

· Strong interpersonal skills.

· Strategic thinking and problem-solving skills, with a proactive approach to client service.

· Availability to work flexible hours, including evenings and weekends, as needed.

· Willingness to travel for client meetings and events.

Job tags

Salary