OSV
Location
Gurgaon | India
Job description
Skills Required :
- Proven experience in customer relationships, client handling, problem solving and coordination, preferably in the logistics, shipping, or freight forwarding industry. - Preference will be given to candidates with experience in import-export documentation, and awareness of Incoterms, and international logistics procedures and industry regulations - Excellent verbal and written communication skills especially in English - Excellent interpersonal skills. - Strong problem-solving abilities and the ability to work well under pressure. - Familiar with Microsoft office, Google drive and Google- sheets. - Ability to multitask, prioritize, and manage time effectively. - A customer-centric mindset with a passion for maintaining client relationships and delivering exceptional service. - Strong followup skills - Self motivated, agile and proactive and results oriented KRAs : - Virtually ensuring smooth inbounds and outbounds with coordination with internal teams - Resolve customer complaints and grievances immediately - Communication with domestic & international clients to receive and process orders - Oversee the accounts of assigned clients, ensuring their logistics needs are met efficiently. - Collaborate with the sales team to negotiate and renew contracts with clients. - Cross-selling and upselling of other products and services - Maintaining financial health and receivables of customer accounts and ensuring timely payments - Work closely with other departments such as sales, operations, warehousing, customs clearance, and finance to coordinate efforts and ensure seamless service delivery to clients.Job tags
Salary