Next Creation Software (India) Private Limited
Location
Bangalore | India
Job description
Job Description:
Project and Program Management:
Oversee project delivery, resource allocation, and timelines, serving as the primary contact for escalations and resource issues.
Develop program strategy and project plans, ensuring alignment with strategic and business goals, and taking into account all dependencies and constraints. Adjust scope, timing, and budgets as necessary, based upon the needs of the business.
Manage cross-functional programs and projects across various sites & geographical locations, maintaining detailed schedules and plans, considering dependencies and constraints, defining key tasks, tracking project deliverables, dependencies, and milestones throughout the complete project lifecycle.
Maintains the efficiency of the project management process such as planning, scheduling, and budget and risk assessment. Identifies and mitigates potential risks.
Control project scope, quality, schedule, cost, and contracts through effective change management. Manage change in accordance with change management plan.
Project and Program Operations:
Proactively drive projects to successful completion by closely monitoring project progress, addressing any roadblocks promptly, and ensuring that all milestones and deliverables are met on time and within scope.
Facilitate effective decision-making processes to maintain project momentum and alignment with strategic objectives.
Ensure smooth operations of project activities across all phases, from initiation to closure, including orchestrating the seamless coordination of teams, resources, and tasks across multiple locations, maintaining constant communication, and promptly addressing operational challenges to keep projects on track and aligned with business goals.
Process Improvement and Strategy:
Identify, recommend, and implement improvements in operational processes and project management practices.
Establish KPIs and report on program performance, highlighting achievements, challenges, and areas for improvement.
Provide recommendations to streamline or make existing processes more efficient.
Communication and Collaboration:
Strong communication skills to work across technical and non-technical teams, partners and leadership. Ability to translate complex concepts simply for varied audiences.
Manage process documentation, milestone mapping, task prioritization, and enhance teamwork through effective communication.
Capture, report, and communicate project and program status to Security and Program leadership, ensuring transparency and collaboration.
Partner with Program leadership to identify and prioritize opportunities for utilizing resources to achieve the goals of the enterprise.
Communicate with Security and Program leadership to articulate program strategy, direction and changes.
Compliance and Risk Management:
Working knowledge of compliance frameworks like ISO, NIST, GDPR and/or other global compliance standards.
Good working understanding of the Three Lines of Defense Model and applications within a regulated, global business.
Maintain strict adherence to Coinbase IT and Security policies and procedures.
Ensure accurate and current program information for stakeholders by updating program management systems.
Service Delivery Oversight (PgM):
Manage and monitor the delivery of 1LoD and 2LoD services provided by India team, ensuring adherence to service level agreements (SLAs) and performance metrics.
Act as a primary point of contact for addressing delivery concerns across the contractor team and ensuring overall satisfaction. Oversee the delivery of services to ensure quality, efficiency, and compliance with agreed-upon standards.
Build and maintain strong relationships with Int'l 1LOD, 2LOD and SPM program teams, understanding their needs and expectations, and ensuring they are met by the local CTR resources.
Manage process documentation, milestone mapping, task allocation, and communication to facilitate effective collaboration.
Recognize enhancements within operational processes and suggest opportunities for process optimization.
Report on KPIs used to monitor India CTR performance, highlighting achievements, challenges, and areas for improvement.
Qualifications and Experience:
Experience with program lifecycles, scheduling, budgeting, risk management, and conflict resolution techniques.
6+ years of experience in Project Management, Program Management or a similar field.
3+ years of experience supporting security engineering, regulatory compliance, risk management, audit, or other applicable programs/projects.
Self-motivated and able to work with minimal supervision across time zones and geographies.
Job tags
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