Driffle
Location
Gurgaon | India
Job description
What is Driffle?
Driffle is a digital goods marketplace that connects gamers across the globe with worldwide sellers. We are a bunch of gamers who are trying to make your gaming experience better with the aim of making gaming accessible and affordable to everyone.
- Responding to customer inquiries, concerns, and complaints via email, and chat.
- Resolving customer complaints and escalating issues as needed to the appropriate department. - Identifying areas of improvement in the customer service process and providing feedback to the management team. - Meeting and exceeding customer service metrics, including response time, resolution time, and customer satisfaction scores. - Serve as the main point of contact for customer inquiries, concerns, and feedback, and respond in a timely and professional manner. Basic Qualifications:- Excellent communication skills, both written and verbal, with the ability to articulate complex concepts to non-technical stakeholders.
- 1+ years of experience in Email Support or customer support, preferably in a product or gaming company. - Excellent problem-solving skills with the ability to identify and resolve customer issues in a timely and effective manner. - Comfortable working in a fast-paced and dynamic environment. - Knowledge of customer service best practices and techniques. Please note : Availability to work in a graveyard shift and on weekends is a must.Job tags
Salary