Lenskart.com
Location
Kochi | India
Job description
Role: Area Operations Manager
Direct Reportees: Store Managers
Interactions: Internal and External Stakeholders.
Location: Cochin.
ROLE CONTEXT:
To increase the business by driving sales and customer experience through developing and coaching your team and installing SOPs so that we become a major destination brand and industry leader.
Area of responsibility:
· 1.Manage and deliver the KPI's – Sales, Shrinkage, Commerciality, Customer Service, Standards are met
· 2. Ensure that you have the right people who are sufficiently trained/developed to deliver for our customers.
· 3. Ensure the smooth operations of your area (Eye Testing Quality, Delivers a commercially well laid out store, Achieving all operational KP)
· 4. Deliver the shopping experience that our customers demand.
Person Specifications:
· Full Time Graduate with 7-9 years of relevant experience into retail industry
· Graduation is a must.
· Very strong communication skills- both written and verbal and must be a good orator
· Should have hands on experience working on Microsoft Office- Including Excel, PPT & Word Sales oriented.
Competencies & Traits:
Influencing Skills • Problem Solving & Decision Making • Planning & Organizing • Project Management with Collaboration and Inclusion • Communication Skills • Extroversion & Approachability • Leadership • Financial & Business Acumen • Customer Obsession • Assertiveness • Self Motivated & Resilient • Managing Pressure & Setbacks • Process Orientation
Job tags
Salary
