Vice President, Service Portfolio Management - Technology Infrastructure Services (TIS)
Location
Bangalore | India
Job description
Want to be a part of our team
The Vice President of Service Portfolio Management must have strong business acumen with client centric mindset and is responsible for life cycle services growth of technology infrastructure services that includes hardware and subscription software assets. Furthermore, they are accountable for developing outcome offers, enable services sales, overseeing go-to-market efforts, fostering client engagement, and promoting the adoption of service offers.
Working at NTT - Strong business acumen to design innovative offers that meets to client's oucomes and market opportunities and align these offer to business objectives.
- Develop TIS Service Portfolio strategies and plan for Technology Lifecycle Services portfolio, including go-to-market goals and benchmarks, business case development, and performance monitoring.
- Foster business growth through innovative services offers, including offer enhancements and/or upgrades, to meet emerging market trends and client needs.
- Innovate Software-Defined Infrastructure Services to cultivate lasting client relationships and optimize client investments in the Technology Lifecycle Services portfolio. Transform and grow sales of Software Defined Infrastructure services globally.
- Cultivate the service offer team with client centric mindset and establish deep understanding of market needs, client requirements, preferences and pain points so that the service offers are constantly enhanced with data-driven insights to address challenges and deliver exceptional value. Conduct solution design reviews to meet client requirements.
- Lead strategic and operational aspects of lifecycle services, integrating with OEM vendors.
- Recommend and create demand for cost-effective solutions that drive sales.
- Conduct regular reviews and reporting on portfolio progress and financial goals.
- Manage TIS Offer development and performance, set ambitious targets and hold team members accountable and implement efficient operational policies and procedures.
- Define and implement standards and tools for competitive practices and ensure SLAs are met, and deliverables achieved.
- Strong analytical skills to gather and compare information from multiple sources, identify business issues, and navigate complex and ambiguous situations.
- Strong technical expertise with solid understanding of digital technologies and trends, including data analytics, AI,ML, Cybersecurity, digital tools & platforms.
- Drives cross functional strategies and motivates new tech/API integrations.
What will make you a good fit for the role - Minimum of 10 years in a Global Delivery Operations role.
- Minimum of 5 years of hands-on experience in Services Offer Management, successfully launching Services portfolios in the global market.
- Significant experience in building, managing and leading world class teams, comprising both technical and non-technical individuals.
- Has experience working in international business environments, collaborating with diverse backgrounds and cultures across different regions.
- Proven expertise in Services Operations within the Network Infrastructure space and demonstrated commercial acumen with a track record in profit and loss management, controls planning staffing and budgeting and approvals.
- Proficiency in operating within dynamic environments and delivering against tight timelines and business goals.
- Strong thought leadership and extensive API development experience.
Academic Requirement - Required: bachelor's or master's degree in a relevant field or equivalent.
- Preferable: Certifications in Product Management and ITIL certification.
Equal Opportunity Employer NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
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