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Location
Delhi | India
Job description
Role VP ( Tech & Operations Supplier Manager (Cloud & AI)Experience 10 to 13 yearsLocation PAN IndiaNotice Period Immediate to 60 daysWork Timing 02:00 pm to 11:00 pm (need to be flexible)Role Summary/Purpose: Responsible for the end-to-end Supplier Lifecycle Management for Cloud Service Providers (CSP’s), Artificial Intelligence and other Technology Office suppliers supporting Synchrony. Ensures supplier adherence to Synchrony’s Supplier Management Center of Excellence (SM CoE) program, and act as lead in driving the Supplier Management Strategy supporting our Cloud journey, AI and CTO initiatives with respective functional stakeholders. Manage and cultivate supplier relationships aligned to the CTO SLT including: Data Management, Infrastructure, Cloud, Network, Risk Management, and Technology Services teams. This role requires extensive cross-functional interaction and partnership with Technology leadership, Sourcing, Supplier Management, Legal, Risk Management teams along with respective suppliers. The ideal candidate has a strong technology background including Cloud solutions, is self-motivated, and can deliver on the core competences of Supplier Management through influence, analytics, and good decision making. It’s essential that the suppliers under your responsibility are performing to their contracted SLA’s, meeting or exceeding business expectations, identify any associated risks and partner accordingly in mitigating/managing performance/risk issues.We are looking for: Must have an in-depth understanding of technology supplier capabilities and competencies in the areas of: Cloud, AI, Data Analytics, Network, Compute, Infrastructure, SaaS, PaaS, IaaS and associated KPI’s. Engage with SM CoE function to understand your suppliers monitoring activities, testing schedules, audits, and successfully execute those responsibilities. Partner with Sourcing and business stakeholders to plan, track, and drive sourcing activities; highlight any risks identified in the process and manage them accordingly. Involved in Supplier Negotiations and preparing for supplier RFX’s Adopt best practices / ways of working within the current Tech & Ops SM team. Strong understanding of Technology Contracts with the ability to review, re-scope, and renew large multifaceted supplier contracts on a regular basis. Collaborate closely with your suppliers to ensure conformance to Synchrony required monitoring activities, requirements, and expectations for engagement. Develop a cohesive supplier strategy for each domain you support. Ensure the proper agenda, data requirements, attendees, and required materials are included in the supplier performance reviews you’ll be leading. Manage all supplier Risks and Issues in-line with the Technology SM CoE program guidelines and requirements. Effective and timely completion of supplier monitoring activities to ensure an “audit ready” posture. Provide support for audits, special projects, and other assessments as needed. Take necessary actions when supplier performance requirements are not being met. Gather insights from technology leaders to help identify supplier performance gaps to help drive improvements and implement needed changes. Understand where your suppliers align to the Technology & Operations Supplier Management strategy; re-align as needed. Identify and implement additional supplier monitoring activities to help mitigate risk and drive supplier performance. Support all annual and ad-hoc supplier assessments required to help identify supplier risks. Support ongoing strategy and deliverables related to Contingent Worker utilization, as it relates to your supplier base. Maintain full compliance with enterprise wide Supplier Management policies, procedures, and standards.Required Skills/Knowledge: Bachelor's degree with minimum 10+ years of IT experience or in lieu of degree 12+ years of IT experience Minimum 5 years of experience as a Supplier Manager in Financial Services, Insurance / Reinsurance or other highly regulatory industry Minimum 5 years or Program and/or Project Management experience Minimum 5 years of Contract Management experienceDesired Characteristics: Experience working in / with Financial Institutions Strong knowledge and experience working with or for Cloud & AI suppliers Experience managing large multi-million dollar Technology Contracts Ability to contribute significant additional effort to support Sourcing with negotiations, SoW redlines, SLA’s, etc.. Deep understanding of general IT controls, application controls, and change audit methodologies, as well as industry accepted standards (CobIT, ITIL, NIST) Working knowledge of current financial services technologies Strong analytical and negotiation skills with the ability to persuade negotiations Excellent oral and written communication, presentation, interpersonal, and facilitation skills Proven experience with partnering, collaborating and influencing across a large multilayered organization at all levels Action and detail oriented, excellent organization and prioritization skills Independent worker with awareness of when to escalate and engage others Demonstrates strong risk management mindset and behavior Experience working with auditors and regulators such as the Federal Reserve, OCC, and FDIC Additional auditing qualifications (such as CIA, CISA, or CFSA) and understanding of internal audit requirements, as set out by IIA and BIS Strong PC skills including MS office tools Work Timings: 2:00 pm to 11:00 pm IST (need to be flexible as per business requirements until 1:00 am IST) This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.)
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