ADVANSOFT
Location
Chennai | India
Job description
Entry Level Associate
Position : Entry Level Associate (International Voice Process - Telecom) Location- : Chennai (On-site) Languages : English, Malayalam , Hindi, Tamil Working Hours : 9.5 hours/day Working Days : 5 days/week Schedule : Flexible shifts and working days, Rotational Week-off Qualifications : Graduate with 15 years of formal English Medium education. Excellent Communication Skills Key Highlights : - Join a dynamic team in the International Voice Process (Telecom) domain. - Gain hands-on experience in customer support and communication. - Work in a collaborative and growth-oriented environment. - Flexible working hours and shifts for better work-life balance. - Rotational Week-off for added flexibility. Experience: Freshers & 1+ year of experience into voice Job Description: - Outbound calls to insurances for claim status and eligibility verification. - Denial documentation and further action. - Calling the insurance carriers based on the appointment received by the clients. - Working on the outstanding claims reports/account receivable reports received from the client or generated from the specific client software. - Calling insurance companies to get the status of the unpaid claims. - Willing to work in any process pertaining to voice based on the requirement (Insurance Follow UP, Patient calling, -Provider outreach program etc. - Maintain the individual daily logs. - Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs. - Work cohesively in a team setting. Assist team members to achieve shared goals. - Compliance with Medusind's Information Security Policy, client/project guidelines, business rules and training provided, company's quality system and policies. - Communication / Issue escalation to seniors if there is any in a timely manner.Job tags
Salary