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Location

Ahmedabad | India

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Job description

- We are looking for a Telecaller/Telesales/ CSE who is passionate about customer service and enjoys working in a fast-paced environment. The Telecaller/Telesales/CSE will be responsible for making outbound calls to customers, answering inbound calls from customers, and providing excellent customer service.

Telecaller/Telesales/Customer Support Executive Duties :

- Identify, qualify, and refer potential clients to appropriate sales representatives for sales opportunities or to appropriate departments for information about products or services

- Input customer information into computer and verbally relay information to sales representatives regarding customer sales opportunities

- Record customer contacts, sales information, and other information about products and services
- Communicate with sales representatives regarding customer calls

Telecaller/Telesales/Customer Support Executive Responsibilities :

- Take inbound, outbound, and blended calls, answer questions, and document activities in the CRM

- Make outbound calls to prospects and clients

- Assist with sales activities, documenting leads, and managing databases

- Gather and document sales data, such as meetings and appointments, in CRM, including details of visitors and customers

- Prepare and execute proposals and presentations using PowerPoint and Microsoft Word

- Analyze, report, and communicate sales trends, customer patterns, and competitor activity

- Perform other duties as assigned

Requirements And Skills :

- Bachelor's degree required

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Job tags

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Salary