Intraday Specialist/ Real Time Analyst
Location
Mumbai | India
Job description
About Blenheim Chalcot :
Blenheim Chalcot is the UK's leading digital venture builder. We invest more than just funds, we invest our knowledge and experience, our ideas and infrastructure. Our ventures are at the forefront of a multitude of industries being disrupted digitally, including FinTech, EdTech, GovTech, Media, Sport, Charity and more. We have built Agilisys and even the Rajasthan Royals IPL cricket team. All our 30+ portfolio companies have been incubated and launched by us and now have total portfolio sales of over £500 million and more than 3,000 employees. Our assets under management stand at more than £1.8 billion.
Responsibilities:
- Reporting to the Head of Business Planning, the individual will assist in the build, production, maintenance, development, and communication of high-quality, accurate workforce management data and staff schedules across various campaigns, through the effective use of planning, reviewing, and analytical skills and toolsets.
- Manage and maintain all workforce management data and information updated effectively in times of change, in line with the telephony system.
- Build and develop staff shifts and schedules within workforce management, incorporating offline time requirements specific to each campaign.
- Generate staff schedules, error checks, and updates.
- Continuously update staff schedules via communications from operations teams and ensure that they are up-to-date and fit for purpose.
- Generate and maintain staffing plans.
- Assist in the hosting of regular meetings to review Planning with the Operations, highlighting potential issues, and suggesting and implementing solutions.
- Develop and update operational recruitment plans and performance trackers.
- Support multiple contracts during team absences.
- Assist in the development of new MIS reports.
Must have:
- Strong interpersonal skills
- Excellent communication skills
- Outsourcing experience preferred or multiple stakeholder management experience.
- Microsoft Office literate aiming for expert standards.
- User level skill set Calabrio WFM (12-month experience desirable)
- User level skill set 8x8 telephony platform (Config Manager, agent skill management, priority management)
- Analytical and reconciliation skills
- Commercial awareness of multiple contractual KPIs
- Service and cost-focused.
- Proactive and flexible regarding working hours and workload
- Understanding of data analytics and lifecycles (desirable)
- Worked in a central Resource Planning function (desirable)
- Demonstrable track record of achievement in a Resource Planning environment (desirable)
- Handling offshore Agents for International Client
At Blenheim Chalcot, we strive to create an environment where differences are not only accepted but greatly valued, where everyone can make the most of their capabilities and potential. We promote meritocracy, competence and the sharing of ideas and opinions. We are driven by data and believe the diversity, agility, generosity, and curiosity of our people is what sets us apart as an organization and helps us thrive. communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talent.
Job tags
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