Location
Chennai | India
Job description
- Create a welcoming and collaborative community environment amongst our members through events and by building relationships between members
- Ensure that your building is fully operational and processes are running smoothly
- Drive growth and promotion of WeWork-provided service offerings
- Take direction from the Community Lead and the Community Manager to support the Community Team as necessary
Greeting / Point of Contact :
- Be the first and last point of contact for your building
- Cover the front desk during business hours
- Greet and check in member guests
- Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
- Manage On-Demand member check-ins and check-outs
- Prepare and distribute promotional materials to guests/potential members
- Greet and welcome walk-ins and potential new members and guests with questions or refer inquirers to additional resources
Membership Management :
- Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications
- Solve member-related issues to ensure that a cohesive community is maintained (tickets, emails, escalations and in person)
- Conduct member one-on-ones and gather feedback
- Work on member net promoter score target
- Own a percentage of the building s renewal/growth target
- Oversee special amenities, up-sells and ancillary revenue and hygiene
Events and Community Management :
- Make posters for events and prepare newsletters
- Assist with set-up and breakdown of internal and external events including strategizing, planning and execution
- Plan business development activities for ancillary revenue streams such as external events
- Host periodic new member orientations
- Create monthly events calendar and plan around allocated budget
Building Operations and Management :
- Assist with move-ins and move-outs; prepare and distribute member welcome packets
- Assist with building operations and maintenance to ensure the highest level of member experience
- Fielding and assigning requests submitted through the ticketing platforms
- Manage keycard activations and assisting members with minor operational challenges, wherever applicable
- Ensure that the building is clean and well kept
- Order consumables and ensure that the building spends are within the budget
- Take charge of mail and package responsibilities as needed
- Submit building receipts to the Community Lead and the Community Manager for expense reports
- Identify issues for escalation to the Community Lead and the Community Manager and document the same accordingly
- Support and manage on ground third party support teams
Experience and Qualifications
- bachelors degree
- 1-2 years customer service/Hospitality and/or sales experience
- Must have strong verbal and written communication skills
- Exceptional organizational and multitasking skills
- Must demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
- Passion for entrepreneurial communities
- Proficient in basic computer skills
Job tags
Salary
