Manager - Retail Franchisee Operations
Location
Coimbatore | India
Job description
Role
FOFO Lead
Job Level/ Designation
M1
Function / Department
Retail
Location
CHENNAI
Job Purpose
- Build up sales and service infrastructure through identifying quality channel partners, retain them by ensuring profitability.
- Responsible for customer service through higher TNPS/EQ, sales and revenue targets across all products (voice - postpaid/ prepaid, data etc.)
- Achievement of key targets (Revenue, RoI) for FOFO channel
- Execution of all strategies and plans for the FOFO channel
Key Result Areas/Accountabilities
- Ownership of revenue targets for FOFO channel
- Accountability for overall FOFO channel profitability
- Expansion of franchise channel- Identification & recruitment of FOFO channel Partners
- Monthly reviews and planning for FOFO with regular updates to the Retail Lead
- Team conflict resolution
- Coaching and training of franchisee owners/CREs
- Regulatory compliance
Core Competencies, Knowledge, Experience
Good communication skills & Distribution/channel management skill
P&L management skills
Awareness on technology advancements & new digital product knowledge
Leadership & People management skills/conflict management
Understanding of store management and customer relationship management
Problem Solving
Must have technical / professional qualifications
- Essential : Graduation - Regular/MBA
- Desired : post - graduation in business management/MBA
- work ex: 1 - 4 years
- Experience in the retail/ sales industry
- Open to mobility
- People management skills
Job tags
Salary
