Kalzoom Advisors
Location
Pune | India
Job description
Company Description
Kalzoom Advisors is a renowned Creative Digital Branding Agency, offers a comprehensive range of
strategic brand services, world-class creative and design work, and effective pull marketing
strategies. With a deep-rooted digital expertise, we possess a profound understanding of the digital
marketing landscape and leverage this knowledge to help our clients not only connect with their
target customers but also create exceptional experiences.
Job Title : Client Servicing Manager
Location : Pune (Work from Office)
Position Type : Full Time
Working Days : Monday To Friday
Overview :
As a Client Servicing Manager, you will be responsible for building and maintaining strong
relationships with our clients, ensuring their satisfaction and addressing any concerns or issues they
may have. You will serve as the main point of contact between our organization and our clients,
working closely with various internal teams to ensure that client needs are met and expectations are
exceeded.
Responsibilities:
1. Client Relationship Management:
• Build and maintain strong, long-lasting relationships with clients.
• Act as the main point of contact for client inquiries, requests, and concerns.
• Regularly communicate with clients to understand their needs, gather feedback, and
provide updates on project status or service enhancements.
• Proactively identify opportunities to up-sell & cross-sell additional services to existing
clients.
2. Account Management:
• Develop account plans and strategies to meet client objectives and maximize
satisfaction.
• Collaborate with internal teams, including sales, marketing, and product
development, to ensure that client needs are understood and addressed.
• Monitor account health and performance, identifying potential risks or issues and
taking proactive steps to mitigate them.
• Prepare and deliver regular reports and presentations to clients, showcasing the
value and impact of our services.
3. Issue Resolution:
• Serve as a liaison between clients and internal teams to address any issues or
concerns raised by clients.
• Investigate and resolve client complaints or escalations in a timely and effective
manner.
• Ensure that client feedback is properly documented and used to drive continuous
improvement in our products and services.
4. Client On-boarding and Training:
• Coordinate with internal teams to ensure smooth on-boarding of new clients,
including setting up accounts, providing training, and facilitating the transition
process.
• Educate clients on the features and capabilities of our products or services, helping
them maximize value and achieve their goals.
5. Retention and Renewals:
• Develop strategies to increase client retention and renewal rates.
• Conduct regular check-ins with clients to assess satisfaction levels and identify
opportunities for improvement.
• Work closely with the sales team to renew client contracts and negotiate terms as
needed.
Qualifications:
• Bachelor's or Master's degree in business administration, marketing, communications, or a related field
(Master's degree preferred).
• Proven experience in client servicing, account management, or a similar role, preferably in a
B2B environment.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust
with clients at all levels.
• Strong problem-solving and conflict-resolution abilities.
• Highly organized with excellent time management skills and the ability to prioritize tasks
effectively.
• Knowledge of relevant industry trends and best practices.
• Proficiency in CRM software and Microsoft Office Suite.
Job tags
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