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Client Servicing Manager


Kalzoom Advisors


Location

Pune | India


Job description

Company Description

Kalzoom Advisors is a renowned Creative Digital Branding Agency, offers a comprehensive range of

strategic brand services, world-class creative and design work, and effective pull marketing

strategies. With a deep-rooted digital expertise, we possess a profound understanding of the digital

marketing landscape and leverage this knowledge to help our clients not only connect with their

target customers but also create exceptional experiences.

Job Title : Client Servicing Manager

Location : Pune (Work from Office)

Position Type : Full Time

Working Days : Monday To Friday

Overview :

As a Client Servicing Manager, you will be responsible for building and maintaining strong

relationships with our clients, ensuring their satisfaction and addressing any concerns or issues they

may have. You will serve as the main point of contact between our organization and our clients,

working closely with various internal teams to ensure that client needs are met and expectations are

exceeded.

Responsibilities:

1. Client Relationship Management:

• Build and maintain strong, long-lasting relationships with clients.

• Act as the main point of contact for client inquiries, requests, and concerns.

• Regularly communicate with clients to understand their needs, gather feedback, and

provide updates on project status or service enhancements.

• Proactively identify opportunities to up-sell & cross-sell additional services to existing

clients.

2. Account Management:

• Develop account plans and strategies to meet client objectives and maximize

satisfaction.

• Collaborate with internal teams, including sales, marketing, and product

development, to ensure that client needs are understood and addressed.

• Monitor account health and performance, identifying potential risks or issues and

taking proactive steps to mitigate them.

• Prepare and deliver regular reports and presentations to clients, showcasing the

value and impact of our services.

3. Issue Resolution:

• Serve as a liaison between clients and internal teams to address any issues or

concerns raised by clients.

• Investigate and resolve client complaints or escalations in a timely and effective

manner.

• Ensure that client feedback is properly documented and used to drive continuous

improvement in our products and services.

4. Client On-boarding and Training:

• Coordinate with internal teams to ensure smooth on-boarding of new clients,

including setting up accounts, providing training, and facilitating the transition

process.

• Educate clients on the features and capabilities of our products or services, helping

them maximize value and achieve their goals.

5. Retention and Renewals:

• Develop strategies to increase client retention and renewal rates.

• Conduct regular check-ins with clients to assess satisfaction levels and identify

opportunities for improvement.

• Work closely with the sales team to renew client contracts and negotiate terms as

needed.

Qualifications:

• Bachelor's or Master's degree in business administration, marketing, communications, or a related field

(Master's degree preferred).

• Proven experience in client servicing, account management, or a similar role, preferably in a

B2B environment.

• Excellent communication and interpersonal skills, with the ability to build rapport and trust

with clients at all levels.

• Strong problem-solving and conflict-resolution abilities.

• Highly organized with excellent time management skills and the ability to prioritize tasks

effectively.

• Knowledge of relevant industry trends and best practices.

• Proficiency in CRM software and Microsoft Office Suite.


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