Lobby Executive Receptionist
Location
Hyderabad | India
Job description
Job Description
Job Summary
As a Lobby Executive Receptionist within our Global Amenity Services team, you will be responsible for coordinating all employee and visitor needs, welcoming and registering guests, and ensuring adherence to our brand standards. You will build relationships with colleagues, handle customer complaints, and maintain knowledge of building and event information. Your role will also involve administrative tasks and contributing to team efforts as required. This role provides an opportunity to be a key part of our team, ensuring smooth operations and high standards of service
Job Responsibilities :
- Coordinate all employee / visitor or host needs prior to guest arrival and communicate changes to the team
- Welcome and register guests in accordance with building/security procedures
- Be a ‘Culture Carrier’ per Global Amenity Services brand standards and ensure the team is adhering to these guidelines
- Build working relationships with colleagues to include meeting planners, internal admins, building personnel, etc.
- Provide on the spot feedback when customers complaints are received and handle all escalations at the lobby desk as needed
- Be knowledgeable of building and meetings/events taking place in Amenity spaces
- Ensure information submitted in our visitor registration system is accurate and up-to-date to include company name details where applicable.
Required Qualifications, Skills and Capabilities:
- Minimum 3 years’ experience in high end reception or management role
- Neat in appearance; ability to present a polished imagine and follow uniform guidelines without exception
- Excellent written and verbal communication skills.
- Competency in Microsoft applications including Word, Excel, and Outlook. knowledge of EMS booking system (a plus)
- Hands-on experience with office equipment (e.g. fax machines and printers)
- Experience with administrative and clerical procedures.
- Able to contribute positively as part of a team, helping out with various tasks as required
Preferred qualifications, capabilities, and skills
- Adhere to standards of operations established for guests and employees
- Be the first point of contact for general enquires via telephone and e-mail
- Take responsibility for overcoming issues affecting service standards and by effectively communicating any ongoing/potential issues that need to be addressed
- Be the first point of contact for general enquires via telephone and e-mail
- Be familiar with all firms’ amenities/features to respond to employees, visitors and client inquiries.
- Maintain the reception area, keeping it clean and free of clutter
- Provide weekly/ monthly reports , MIS , guest history
About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
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