Infosys BPM
Location
Bangalore | India
Job description
Greeting from Infosys BPM Ltd.,
You are kindly invited for the Infosys BPM: Walk-In Drive on 9th March 24 at Pune. Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. No Candidate parking facility is available at JP Nagar recruitment center location. Please mention Candidate ID on top of the Resume *** Please use below link to apply and register your application. PROGEN-HRODIRECT-174606 Pune Hinjewadi Office Venue : Pune, Phase 1, Hinjewadi Rajiv Gandhi Infotech Park, Building B1, ground floor, Hinjewadi, Pune, Maharashtra 411057 Timings-10 to 1PM Documents to Carry: Please carry 2 set of updated CV(Hard Copy). Please carry Face Mask**. Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). JOB DESCRIPTION: Designation: Senior Process Executive Exp - 1.5 to 3 years Location: Bangalore Shift: Rotational Job description: Effectively executes calls of the clients customers, resolves query/issue as per deliverables outlined, maintains voice quality as per standard agreed, handles repetitive calls and strives for target maximization in order to meet quality standards. Proficiency in Microsoft tools, Word, Excel and PowerPoint, Outlook and with business systems Ability to work effectively as part of a team Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters. Ensures appropriate documentation of the upshot from the last transaction on the clients account as per the prescribed format in order to meet quality standards. Executes transactions as per prescribed guidelines and timelines such as verifying documents, processing bills, analysis of data, responding to complaints/queries on mail, Interacting with vendors for order management depending on the process (the nature of the transaction would depend on the process) in order to meet SLA targets. Follows all predefined procedures, adheres to all the laws regarding telesales applicable in that specific location in order to meet SLA targets. Sales Commission: Scope: • Calculate commissions to be paid to the sales teams accurately and on time monthly. • Support commission accrual and sales performance monthly. • Support any request from all business units of client related to commission. Responsibilities: Audit all the Users Work Day Roster and Internal Tool (Weekly) Track changes to the Target Incentive Compensation (Weekly) Manage the On-Leave reps (Weekly) in Internal Tool Manage the guaranteed payment for the new hires (Weekly) Update New hires and terminations in Internal Application (Weekly) Audit & manage Named Relationships (NRs) in Xactly based on the Anaplan territory mapping (Weekly) Issue compensation plans & sales goal sheet for new hire & transfers yearly and on need basis Manage the bonus file for accruals and final commission run (Monthly) Prepare and submit the payroll files for audit and payout (Monthly) Provide commission calculations and other supporting documents for the monthly audit (Monthly) Assist with other internal audit-related activities (Monthly) Validate the credits based on bookings (Monthly) Validate all prior period adjustments (PPAs) in the bookings load file (Monthly) Upload and process booking files in Xactly; download Analytics Reports (Monthly) Create booking adjustment lines on the corresponding Xactly Load Files when an approved request is received (Monthly) Work with relevant parties to resolve compensation related issues (i.e. on-leave) Provide supporting documents for external audit (Quarterly) Testing the plan design and calculations in Xactly UAT (Annually and as needed) Build commission calculators in Excel (Annually) Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is a traveled must for Security Clearance. No Candidate parking facility available at JP Nagar recruitment center location. Regards, Infosys BPM Recruitment team.Job tags
Salary
