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Location

Bangalore | India

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Job description

Job Description

Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our India Operations team. Are you ready to drive high-visibility, strategic, revenue-generating projects as well as leverage Lean methodologies to lead Operational process improvement initiatives? Are you equally comfortable digging into business requirements as you are drilling into architecture and design with development teams?

Key job responsibilities
Join the Operations team as Operation Executive (OE). As Operation Executive, you will be responsible for monitoring multiple 3P stores from operations, performance, design and compliance point of view. You will be working with multiple internal and external stakeholders to manage operations performance and to drive program initiatives yielding improvement in quality, productivity, speed and cost. With customer obsession and a high sense of ownership, you will utilize your skills to identify patterns and any disruptions in it. You should be able to dive deep, scrutinize details and foresee data implications. You must be flexible to work weekends and/or overnight shifts regularly and to travel to stores to design, set up & monitor 3P operations.
A day in the life

1. Identify useful data accumulated from multiple sources and take necessary actions
2. Foresee implications based on current data and trends
3. Be organized and have checks and balance when it comes to launches
4. Serve as a liaison between the internal and external stakeholders keeping in mind the objectives, limits, conformance and cost
5. Visit the stores for various operational conformance, restrictions and norms
6. Conduct ops checklist based on SOP
7. Should be open to traveling to remote stores for conducting audits
About the team
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform.
Hybrid store operations brings operational excellence and Customer experience parity. We work with 3P Retail partners to serve the grocery demand of customers under Amazon Fresh
We are open to hiring candidates to work out of one of the following locations:
Bengaluru, KA, IND
- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel
- Bachelor's degree

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