Location
Pune | India
Job description
Area of Responsibility
Ensuring seamless and timely delivery of IT services to the business.
Leading daily stand-up meetings, s print planning, and backlog grooming sessions.
Collaborating with stakeholders to gather and prioritize requirements.
Negotiatin g with internal and external stakeholders to align priorities and deliverables.
Delegating tasks and assigning responsibilities to the team and tracking their progress.
Conducting regular performance reviews and providing feedback to team members.
Managing r isks and issues related to project delivery and taking proactive measures for mitigation.
Ensuring adherence to Agile principles, processes, and best practices.
Acting as a liaison between technical teams and business stakeholders.
Monitoring project schedul es and budgets to ensure timely and within-budget delivery.
Providing guidance and mentoring to team members on technical and proj ect-related matters.
Maintaining documentation and reporting on project status, risks, and dependencies.
Identifying process imp rovement opportunities and driving their implementation.
Keeping up-to-date with industry trends, emerging technologies, and best practices in delivery management.
Collaborating with other teams and departments to foster a culture of innovation and continuous improvement.Knowledge / Experience
15+ years of experience in IT service delivery, project, and program management.
Proven experience in Agile methodology and project management frameworks such as Scrum and Kanban.
Strong communication and negotiation skills to build and maintain relationships with internal and external stakeholders.
Experience in leading a cross-functional team to deliver high-quality solutions.
Knowledge of IT operations, including hardware/software, network infrastructure, and security p rotocols.
Demonstrated experience in managing risks, issues, and dependencies related to project delivery.
Excellent problem-so lving skills to quickly identify and resolve issues affecting project delivery.
Ability to delegate tasks and assign responsibilit ies to team members based on their skills and experience.
Strong analytical and reporting skills to monitor project progress and r eport on key metrics.
Familiarity with project management tools such as Jira, Trello, and Microsoft Project.
Strong understandin g of business operations, processes, and objectives to align project deliverables accordingly.
Experience in building a culture of innovation, continuous improvement, and knowledge sharing within the team.
Ability to navigate through ambiguity and change while keeping a positive attitude and leading by example.
Experience in managing budgets and financials related to project delivery.C ompetences
Customer Centricity - Ensures the delivery of exceptional customer service - EXPERT
Business Acumen - Applies app ropriate strategic logic to decisions and initiatives in one's area - EXPERT
Decision Making - Identifies and analyses informatio n to make decisions and solve problems - EXPERT
Teamwork & Collaboration - Fosters a sense of teamwork, leverages differences, an d facilitates the effective interaction and contribution of others to achieve goals - EXPERT
Lead Courageously - Takes personal a nd organizational risks to do what is right and achieve organizational success, and supports others who do so - EXPERT
Developing & Managing Relationships - Develops and maintains constructive, open and honest relationships with others - EXPERT
Execution Exce llence - Plans, executes and improves work processes to ensure achievement of business goals - EXPERT
Drive for Results - Demonst rates and fosters a sense of urgency and strong commitment to achieving goals - EXPERT
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