Sanneet computers private limited
Location
Mumbai | India
Job description
Position:- CKYC Helpdesk Executive/Customer Support Executive
Job Location:- BKC (Bandra Kurla Complex)
Job description:
1. To resolve queries of institutions and investors regarding CKYC processes and application – to handle queries both on emails and calls within stipulated TAT.
2. To follow-up with institutions to make necessary amendments to records.
3. To enter the details of every interaction in the system
4. To liaise with Business and IT support teams to ensure queries are resolved or are appropriately escalated.
5. To capture suggestions received from institutions during query handling and convey the same to Business teams.
6. KRA Verification.
7. Helpdesk work timings are 08:00am to 08:00pm Monday to Saturday.
8. Shifts from:- 08:00am to 04:30pm
09:30am to 06:00pm
10:30am to 07:00pm
11:30am to 08:00pm
Job tags
Salary
