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Location

Bangalore | India

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Job description

• Ensuring technical customer issues are serviced within our contractual SLA, and managed to resolution
• Maintain strong relationships with our customers for the delivery of technical support
• Have a mindset of continuous improvement, in terms of efficiency of support processes and customer satisfaction
• Work across multi-cultural and geographically distributed teams

What You Bring Along:

• 3-8 years of proven experience in Technical Support in a technology businesses.
• A technical background in fields like; System Administration, Network Engineering, Software Engineering etc
• Strong verbal and written communication skills in English
• A customer oriented focus
• Experience in a Linux/Unix environment

Bonus Points:

• Knowledge of databases or search software technologies
• Experience with SaaS and/or Distributed systems
• You are a Team player; ability to work in a fast paced environment with a positive and adaptable approach
• Proven strong technical understanding of software products
• Collaboration with Developer teams on escalation issues
• Curiosity is key! You have already researched our products and possibly downloaded our stack to test it out

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Job tags

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Salary