Connecting the Dots
Location
Sahibzada Ajit Singh Nagar | India
Job description
Hey There!!!
We would like to invite you to Join No 1 BPO Company in India with presence in non-metro cities in India like Chandigarh Â& Mohali
PLZ CALL SOURABH @ 9779924404
You will be part of 80,000+ people strong largest multicultural team in the company, serving 190+ global clients with Omnichannel Customer Service, Process Optimization and Automation
Company in India has world-class, award-winning security measures and complies with all Security Standards and Regulations. Known for quality offerings and outstanding people practices, recognized as the No 1 BPO Company and employer of choice in India by global research and consulting firms.
We are Hiring Customer Support Associates Âto work for the Inbound International ÂProcess
Your Role:
• Provide a 'wow' experience for our customers by going the extra mile – enquiries are via email / chat , or via phone call
• Help implement new efficiencies and process to improve our customer service and speed
• Provide solutions to problems quickly and efficiently
• Design email responses to leave customers happy and satisfied
• Work closely with customer service team to support and motivate each other
We need someone with:
• A caring and sympathetic nature
• Excellent people and social skills
• Very confident telephone manner
• Fast paced worker (at the computer) and thinker to achieve daily KPIs
• Must be a confident typist and have excellent grammar
• Ability to multi-task while providing up-to-date responses to all customers enquiries in real-time
• Excellent command of English language
• Excellent written communication
• Positive attitude
• Creative problem solving ability
• Ability to gain customer trust and gratitude, turn them around
• Youthful attitude to empathise with customer
• Ability to work efficiently under pressure and to stay cool
• Strength to work under pressure and maintain composure, this team has busy times and daily challenges
Note :- We don't charge any kind of Consultancy Fee or Registration amount for our services
Best Regards,Job tags
Salary