Accor
Location
Pune | India
Job description
Primary Responsibilities
. Responsible for daily administration, meeting and greeting, dealing with guests' queries and complaints, and booking rooms. visitors
. Maintain high standards of customer services at the Reception desk so that customers' expectations are consistently exceeded.
. Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
Operational Management
. To maintain Front Office log book and shift reports.
. Respond to inquiries and resolve problems in an effective manner.
. Ensure all guests receive a swift, smooth, professional and friendly check in and check out
. Maintain record of all banquet and any other functions in the hotel.
. Liaise with other departments for the resolution of day-to-day administrative and operational issues.
. Carry out other duties which naturally fall within the reasonable expectations of the post.
. Liaise with Housekeeping for the Room Status.
. Handle additional responsibilities as and when delegated by the Management.
Knowledge and Experience
. Diploma in Tourism / Hospitality Management
. Fresher or Minimum 6 months to 1 year of relevant experience
. Excellent reading, writing and oral proficiency in English language
. Ability to speak other languages and basic understanding of local languages will be an advantage
Competencies
. Good communication and customer contact skills
. Service oriented with an eye for details
. Ability to work effectively and contribute in a team
. Self-motivated and energetic
. Must be well-presented and professionally groomed at all times
Job tags
Salary
