Employee Relations Expert

Location

Pune | India

Job description

Job ID: 183594  
Required Travel : Minimal  
Managerial - No  
Location: :India- Pune (Amdocs Site) 

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at 

In one sentence

The Employment Practices Lead, manages end-to-end design, operationalization, and governance of one or more global employment practices, including holistic policies, processes and tools. 

The role also holds the knowledge and expertise in a specific region, strategically shaping the cross global practices, adapting regional/local practices accordingly, and working with the regional teams to sense, guide and strategize the local workplace. In addition, the practice lead provides design recommendations for the regional/local practices.

What will your job look like?

1. Strategic Development:

• Develop comprehensive employee relations and life cycle approaches.
• Design the regional/local approach, based on the global definitions, and finalize with the regional/local HR.
• Analyze regional HR trends, needs, regional developments in labor laws and workplace regulations, and challenges to develop informed HR strategies.
• Hold the employee relations and life cycle expertise and be able to provide consultations to business HR as to the company policies and practices – in collaboration with the regional/local HR.
• Collaborate with global HR leaders and other stakeholders to align regional strategies with global objectives.

2. Policy, Framework & Operational Development:

• Design, develop, and maintain global & regional HR policies, guidelines, and frameworks.
• Create dynamic infrastructure blueprints that can be seamlessly operationalized by the HR operation & services group, ensuring optimal employee experience at every lifecycle stage.
• Ensure regional policies comply with local labor laws and regulations and are culturally aligned. Should include consultation with Legal team, where relevant/needed.
• Draft and refine HR processes tailored to regional needs.
• Collaborate with internal and external stakeholders to ensure processes are efficient and adaptable.

3. Tools, Resource Creation:

• Develop HR tools and resources to support regional teams.
• Ensure tools are user-friendly, scalable, and aligned with Amdocs technology stack.

4. Knowledge sharing:

• Share best practices and updates with regional/local & business HR teams and Legal team.
• Develop and oversee the rollout of training materials to ensure consistent understanding and application of HR frameworks.

5. Continuous Improvement:

• Review and assess the effectiveness of current HR practices regularly.
• Seek feedback from regional/local HR teams, Legal team and business leaders to refine and adapt HR strategies.
• Develop and maintain regional HR dashboards and reports.
• Analyze data to provide insights into HR practices and make recommendations for enhancements 

6. External Partnerships:

• Network and collaborate with industry peers and participate in forums and conferences.
• Engage with external consultants and vendors as required.

All you need is...

• Legal Expertise : A minimum of 8-10 years of progressive ER experience, with a substantial portion in leading end-to-end programs. Qualification in Law is a must.
• Regional Experience : Demonstrated understanding and experience working within the specific region, including knowledge of its labor laws, culture, and employment & business market.
• Strategic Planning : Proven track record of developing and implementing HR strategies that align with business objectives.
• Policy and Process Design : Experience in designing, refining, and implementing HR policies and processes.
• Stakeholder Management: Proven experience in collaborating with cross-functional teams, and external partners.

Skills & Competencies:

• Analytical Skills: Ability to analyze data, understand trends, and make data-driven decisions as well as creating a constructive holistic view.
• Learning & pro-activeness: self-learner and self-starter with strong ability to work independently in a fast-paced environment.
• Cultural Sensitivity: Understanding and appreciation for diverse cultures, especially within the region of responsibility.
• Legal Knowledge: Familiarity with labor and employment laws specific to the region & proven experience working closely with legal departments or external legal counsel to address HR-related legal matters. 
• Program Management: Ability to manage multiple programs and interfaces concurrently, ensuring timely delivery and quality.
• Leadership: Demonstrated ability to influence without authority and inspire confidence among regional leaders and stakeholders.
• Communication: Excellent written and verbal communication skills, including the ability to articulate complex HR strategies to diverse audiences.
• Technology Proficiency: Familiarity HR tech tools & MS excel, with the ability to assess and adopt new platforms as needed.

Why you will love this job:

• You will work in a matrix environment supporting HR Partners focusing on the professional support, mainly to the HR Field on sensitive Employee Relations matters.
• You will also be a focal point for employees to all HR queries.
• You will also be part of the advising the HR field partners on various legal aspects.

Job tags

Salary