Assistant Manager, Market Insight

Location

Secunderabad | India

Job description

Description

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link to Our Story -

About the Job

IntouchCX's Global Marketing Department is looking for a talented, driven, and highly skilled Assistant Manager, Market Insights, Demand Generation who thrives in an entrepreneurial, fast-paced environment. Does this sound like you Read on!

You love reading and processing huge amounts of information and then intelligently capturing the essence of that as 'Insights' tailored for executive decision making. You also enjoy browsing through industry reports, competitors' websites, marketing materials to understand industry trends & landscape.

You'll be working in the demand generation team that's fuelling the phenomenal growth of our company. Did we mention we're a fast-paced environment

You're also the kind of person who loves working with a diverse, passionate, and unbelievably friendly group of people at one of the world's most innovative and fastest-growing BPO companies. You'll be reporting directly to the Senior Director of Marketing.

As Assistant Manager of Market Insights, You Will…

• Mine, analyze, synthesize volumes of information towards developing market insight reports and bulletins relevant to our demand generation ecosystems
• Continually track industry reports, competition reports/developments, technology & product development trends within BPO industry and analyze/predict market trends
• Identify strategic opportunities and critical success factors required to achieve business growth within our industry
• Keep pace with market changes including M&A
• Conduct extensive secondary research on outsourcing industry analyst reports for ex - Everest, Gartner, Forrester, Frost, ISG etc.
• Work on custom research projects with sole ownership, high accuracy, and timely delivery
• Work on projects that include target accounts and competitor profile preparation, technology, and outsourcing trends
• Provide competitive analysis on various companies' market offerings, identify market trends, pricing/business models, sales, and methods of operation
• Collect data on consumers, competitors and market place and consolidate information into actionable items, reports, and presentations

Requirements

As Assistant Manager of Market Insights, You Have…

• Graduate or MBA
• 2 to 5 years of experience preferably in outsourcing, captives, BPO, Technology and IT
• Experience working on industry report databases
• Excellent writing, communication, and presentation skills
• Ability to meet deadlines and deliver results with minimum supervision
• Excellent time management skills and ability to juggle multiple projects with aggressive deadlines
• Ability to analyze quantitative and/or qualitative data to identify relevant findings.
• Ability to work on a flexible schedule, collaborating with our global team members
• Ability to locate and procure information from established and original sources

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his/her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

Job tags

Salary