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Help Desk Specialist


Versatile Facility Management


Location

Mumbai | India


Job description

Company Description

Versatile Facility Management is an Australian-owned company that offers reactive and programmed maintenance services for both commercial and residential buildings throughout the country. The company maintains a direct 24/7 accessibility with its operations department and guarantees prompt on-time services. The company believes in establishing long-lasting relationships with clients that are mutually beneficial for both parties and offers a personalized service experience without maintaining a call center.

Role Description

This is a full-time on-site role for a Help Desk Specialist located in Mumbai. The Help Desk Specialist will be responsible for providing technical support, help desk support, troubleshooting of desktop computers, and customer support.

Qualifications

  • Experience in technical support, help desk support, troubleshooting of desktop computers, and customer support
  • An ability to work collaboratively in a team environment
  • Excellent communication skills
  • Ability to prioritize and multitask effectively
  • Experience with ITIL is a plus
  • Degree or certification in Computer Science or related field


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