Performance Improvement Analyst

Location

Work from home | India

Job description

• Our Performance excellence team at Arise is looking for a Performance Improvement Analyst who will report into the Manager

• This position will build the governance and structure for performance improvement supporting the global operations
• This is your opportunity to join this dynamic team and leave your mark on Arise and the booming gig-economy

Responsibilities:

• You will analyze and deliver accurate and timely performance improvement plans.
• Collaborate with Customer Success Leaders to improve Speed to Proficiency KPI performance.
• Understand and document all customer contractual performance terms, Define right goals per MSA and SOW
• Implement audit process and standard operating procedures.
• Protect organizations value by keeping information confidential.
• Assist with special projects as needed

Qualifications:

• Bachelors in any curriculum
• Overall 5 years of experience and minimum of 2 years experience in Performance Excellence/Improvement or similar role
• Excellent communication skills, interpersonal skills and personal accountability to driving excellent results.
• Extremely detail oriented, strong analytical skills
• Must be highly skilled in use of Excel Spreadsheets and MS Word
• Excellent verbal and written communication skills
• Able to establish and maintain healthy working relationships with people in course of work
• Flexibility in work schedule to meet business needs
• Ability to lead a team to accomplish set goals and deadlines.

Job tags

Salary