C Cube Consultant
Location
Pune | India
Job description
- A "Voice Process Executive" typically refers to a professional who is involved in managing and handling voice-based communication in a business process outsourcing (BPO) or customer support environment. Here are some key responsibilities and skills associated with the role:
Responsibilities : Customer Support : Engaging with customers over the phone to address their queries, provide information, or resolve issues. Inbound and Outbound Calls : Handling both incoming calls from customers and making outbound calls for various purposes, such as follow-ups or surveys. Problem Resolution : Effectively resolving customer complaints or concerns by providing accurate information and solutions. Data Entry : Updating customer information and interactions in the company's database or customer relationship management (CRM) system. Communication Skills : Demonstrating excellent verbal communication skills to interact professionally with customers. Product/Service Knowledge : Having a good understanding of the products or services offered by the company to provide accurate information to customers. Adherence to Protocols : Following company protocols and guidelines for handling calls, ensuring compliance with policies. Documentation : Maintaining records of customer interactions, transactions, comments, and complaints. Skills : Communication Skills : Clear and effective communication is crucial for conveying information and understanding customer needs. Problem-Solving : Ability to analyze situations, identify problems, and provide appropriate solutions. Patience : Dealing with diverse customer personalities and handling challenging situations requires patience. Multitasking : Managing multiple tasks simultaneously, such as listening to customers, entering data, and finding solutions. Computer Proficiency : Familiarity with basic computer applications and the ability to navigate through various software systems. Customer Focus : A customer-centric approach, understanding and meeting customer needs. Adaptability : Ability to adapt to changing scenarios and protocols. Teamwork : Collaborating with colleagues and other departments to ensure seamless customer service.Job tags
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