Use problem solving skills for issues that arise in day-to-day running of RPA processes and provide timely responses and solutions as required; Design, develop, troubleshoot, debug, evaluate, and modify RPA solutions
Support customers in their WorkFusion implementations as a part of a distributed support team
Dig into and troubleshoot customer issues
Analyze, understand, and document the business processes and their packaging/deployment steps in detail where required
Closely and effectively communicate with customers and partners during support and delivery issues
Support the customer s RPA, AI/ML, and other platform components
Qualifications/Experience
3+ years of Java development
Understanding of design patterns and OOP
Hands-on experience with automation frameworks
Hands-on experience with java applications performance tuning and analysis
Good knowledge of Computer Science fundamentals
Experience in various communication protocols ( SOAP, REST)
Proficient in both Linux and Windows environments
Experience in System Engineering is preferred.
Good communication skills
Fluent written and spoken English
Excellent Customer Service skills
Strong sense of urgency and ownership when dealing with customer issues
