Sailpoint Technologies
Location
Work from home | India
Job description
Make it easy for everyone to create, consume, manage, and scale reliable cloud production services to achieve more
Work independently or collaboratively on SailPoint SaaS services to design, develop, and improve end-to-end reliability and maintainability for all services
Coach engineering teams on observability best practices such as setting up well defined Service Level Objectives (SLOs).
Lead engineering teams through post-incident reviews to define effective preventive actions
Collaborate effectively with developers to increase system reliability through short-term embedding programs
Enable our engineering teams to scale our enterprise operations by providing guidance, best practices and support as part of an SRE Center of Excellence
Manage cross-functional requirements working with Engineering, Product, Services, and other departments
Develop and implement automation tools and processes to streamline operations and enhance system performance.
Be a mentor of quality for design reviews, code, test cases, automation, observability, root cause analysis, and self-healing
Influence architectural design, implementation, consolidation, and simplification for global scale
Focuses on expanding own skills and looking at improving their teammates skills
Drive operational excellence to deliver frictionless operation, happy on call, and optimal customer experience
Requirements3+ years experience in SRE or DevOps production operations supporting a highly available environment for SaaS software or cloud service provider
5-10 years experience in an agile software development, infrastructure operations, or application management
Experience with cloud infrastructure environments, preferably AWS, and Infrastructure as code.
Experience with containerization technology and/or Kubernetes
Experience with metrics, tracing, and logging observability tools such as Prometheus, Grafana, Honeycomb, Jaeger, and Kibana
Experience with incident management, including conducting incident reviews
Experience with programming languages (Java, Python, Go, etc). Strong understanding of Linux, software development, systems, networking, and Cloud concepts
Strong interpersonal and teaming skills - ability to set and enforce process and influence engineers who are not direct reports.
Have excellent communication skills- English fluency
Preferred :
Bachelors degree in Computer Science or other technical discipline
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