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Assistant Vice President
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EXL
More about the compnay
Location
Pune | India
Job description
Formulation and execution of capacity and staffing plans based on medium term business forecast
Negotiating and finalizing SLA's with the Client - contract negotiation
Implementing revenue and cost plans
Establishing a review/ reporting mechanism with the Client
Developing and approving incentive plans
Identify and champion black belt improvement projects
Review the progress of attrition action plans and check effectiveness
Provide leadership to team of Managers, Asst. Managers and Executives
Ensure compliance to all internal and client requirements
The Performance Parameters Include
Client satisfaction (15%)
Revenue and costs (40%)
Process Improvement (10%)
Employee satisfaction (10%)
Attrition management (25%)
The weightages may change from time to time depending on business requirements
Any other essential function that may occur from time to time as directed by the Supervisor
Job tags
Salary
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