Assistant Vice President

Location

Pune | India

Job description

• Formulation and execution of capacity and staffing plans based on medium term business forecast
• Negotiating and finalizing SLA's with the Client - contract negotiation
• Implementing revenue and cost plans
• Establishing a review/ reporting mechanism with the Client
• Developing and approving incentive plans
• Identify and champion black belt improvement projects
• Review the progress of attrition action plans and check effectiveness
• Provide leadership to team of Managers, Asst. Managers and Executives
• Ensure compliance to all internal and client requirements

The Performance Parameters Include
• Client satisfaction (15%)
• Revenue and costs (40%)
• Process Improvement (10%)
• Employee satisfaction (10%)
• Attrition management (25%)
• The weightages may change from time to time depending on business requirements

Any other essential function that may occur from time to time as directed by the Supervisor

Job tags

Salary