Management Consultant

Location

Pune | India

Job description

Job Description: Job Title: Capacity Management (Consultant)

Location: Pune/Hybrid model (3 days in a week work from office (Monday to Wednesday) & 2 days' work from home)

Shift Timings: 12.30pm to 9.30pm IST

1. Project Overview: -

The capacity management lead will provide overall governance of the 3 sub-processes of capacity management: Capacity Forecasting, Capacity Monitoring and Capacity Testing. The contractor will own the standard and provide the process of governance of these 3 functions ensuring that Northern Trust takes a holistic approach to the management of systems capacity to meet existing and new business demand. Should review existing processes and be able to identify any potential improvements and drive them through to implementation.

2. Role: -

Capacity Management Lead will ensure to provide governance over Capacity Forecasting, Capacity Monitoring and Capacity Testing. Contractor will partner with the lines of business, application product owners and the service delivery managers to support capacity Management process.

3. Experience Level:

• Level 2 (5-7 yrs)

4. Educational Qualifications: Bachelor's Degree & MCA

5. Must Have Skill: -

• 5 to 8 years of total experience.

• 3+ years relevant experience is must in all mandatory skills

• Hands on experience on capacity management.

• Have a background working within the ITIL.

• Good understanding of incident management.

• Worked on BFSI domain.

• Have a good communication skill.

• Hands on experience with ServiceNow ITSM platform

6. Nice to Have: -

• ITIL certifications

7. Tasks & responsibilities:

• Candidate should have a bachelor's degree and bring 8+ years of experience with IT and BFSI

• 5+ years of experience with Infrastructure delivery / management and ITSM

• Good understanding of Capacity Forecasting, Capacity Monitoring and Capacity Testing

• Candidate should have background working within the ITIL and IT Service Management discipline

• Candidate should have experience with ServiceNow ITSM platform.

• Candidate should have with designing and re-engineering processes to meet organizational goals and improve efficiency

• Candidate should have knowledge of global operating models

• Candidate should be able to present to all levels of management

• Candidate should have demonstrated commitment to continual learning of industry best practices and standards

• Candidate should have good communication skills

• Candidate should be able to Manage and mentor team, drive through challenging deliverables

Job tags

Salary