Customer Support Executive

Location

Coimbatore | India

Job description

Company Overview 

Vilvah is a dynamic and rapidly growing direct-to-consumer ecommerce brand that specializes in offering sustainable, safe. and natural skincare and haircare products. With a commitment to sustainability, ethical sourcing, and customer satisfaction, Vilvah has quickly become a prominent player in the beauty industry.

Job Overview

Vilvah Store Private Limited is seeking a highly motivated and detail-oriented individual to join our team as Customer Support Executive. As a Customer Support Executive, you will handle customer queries accurately via phone, email or chat on time. It is a full time job and is suitable for the candidates with the experience of 1 - 3 years in Customer Support Role. Freshers can also apply. Experience in a Beauty or Skincare Industry is a plus. Selected candidates will be placed in Coimbatore Office.There is no Work From Home opportunity.

Responsibilities:

• Respond to customer queries in a timely and accurate way, via phone, email or chat 
• Identifying customer needs and helping customers use specific features
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Gather customer feedback and share with our Product, Sales and Marketing teams

Requirements:

• A Bachelors degree in administration or related field 
• Fresher / 1 to 3 years of Experience as a Customer Support Executive or similar CS role is eligible to apply for this role
• Excellent communication and problem-solving skills 
• Familiarity with our industry is a plus 
• Experience using help desk software and remote support tools 
• Understanding of how CRM systems work 
• Multi-tasking abilities 
• Patience when handling tough cases

Job tags

Salary