Warranty Claims Coordinator

Location

Chennai | India

Job description

Job Description

Key Responsibilities

• Act as Job Description's primary advocate, ensuring Job Description upholds its commitment to provide world-class service.
• Champion customer-facing and internal product enhancements to deliver a stellar purchase, ownership, and claims experience for Job Description clients.
• Collaborate across teams to optimize the customer experience.
• Meet established departmental Objectives & Key Results (OKRs) and performance metrics defined by management.
• Suggest actionable improvements for our claims process, product offerings, and call centers.
• Oversee, operationalize, and enhance the claims adjudication process for companies, ideally in the service contract, protection plan, warranty or insurance spaces.
• Gain unique insights into the operations and scaling strategies of businesses on Job Description's platform, as well as into optimizing end-consumer experience.
• Become a warranty claims expertise resource for the entire Job Description team.

Key Qualifications

• 3+ years of experience working with customer experience (CX) teams.
• 2+ years of claims adjudication experience, preferably in a protection service contract or protection plan environment.
• Technologically proficient with the ability to learn new systems and create new processes quickly.
• Ability to prioritize, multitask, and deliver results.
• Strong attention to detail with the rigor to verify information.
• Ability to communicate effectively.

Support Tasks

• Adjudication of warranty claims.
• Administration of warranty escalations to resolution.
• Verbally and in writing, explain the results of an escalated warranty investigation.
• Answer internal and external warranty related questions.
• Learn about an ever-changing technical product and explain its benefits.
• Periodically review adjudicated claims in accordance with program terms and conditions to affirm agents' decision-making.
• Communicate and problem-solve with internal teams by email, chats or text via our proprietary and internal systems.
• Work closely with operational stakeholders to establish scalable processes and contribute to their continuous improvement.

Let me know if you'd like any additional adjustments!

Job tags

Salary