Customer Support Representative

Location

Ahmedabad | India

Job description

• Provide prompt and courteous assistance to customers via various channels, including phone, email, and live chat.
• Address customer inquiries, concerns, and product-related questions effectively.
• Troubleshoot and resolve customer issues, escalating when necessary.
• Educate customers on product features and ensure a positive experience.
• Collaborate with cross-functional teams to relay customer feedback and contribute to continuous improvement.
• Maintain accurate and detailed records of customer interactions.
Qualifications
• High school diploma; additional education is a plus.
Skills
• Excellent communication skills, both written and verbal.
• Ability to empathize with customers and address their needs with patience.
• Strong problem-solving skills and attention to detail.
• Familiarity with CRM software and ticketing systems is a plus.
• Ability to work in a fast-paced environment and handle high call volumes.

Job tags

Salary