Comfort click
Location
Hyderabad | India
Job description
About Us
Join Comfort Click, a premier e-commerce MNC specialising in branded nutraceuticals and healthcare products for both retail and pets. Since our inception in 2005, weve rapidly expanded, now serving multiple countries across Europe.
Our UK headquarters, along with our dynamic Indian offices in Hyderabad and Vadodara, are at the forefront of continuous innovation, strongly focused on nurturing in-house talent. We cultivate a collaborative culture, driven by both our management and employees. In our fast-paced and energetic environment, decision-making is swift, offering you the chance to grow professionally alongside experienced experts, including our senior management and company owners.
Come and be an integral part of Comfort Clicks exhilarating growth story, where your efforts and contributions are deeply valued.
Lead and direct the learning culture and vision
Develop/implement training programs based on the TNIs conducted.
Support the Learning manager by providing development to the on-site front line in order
to deliver business objectives.
Manage training programs and the learning experience for learners in a site.
Support development programs.
Knowledge on the behavioral traits like conflict management, problem solving, etc.
Provide direction in finding creative solutions for the training and development of people,
through a variety of different learning methods including mentoring and coaching.
Creating reports for day-to-day activities conducted.
Provide excellent training with long-term positive results.
Design learning strategies to fill needs as identified through analysis
Develop evaluation and validation instruments to collect and interpret data, assessing
program needs and training program effectiveness.
Identify skill and knowledge requirements for agents through analysis of data from
multiple sources.
Usage of LMS tools.
The ability to blend human intelligence with technology for better training results.
Ensure that feedback is provided to the trainees with guidance to correct problems.
Establish client contacts to gain knowledge and provide support in the development of
training material when needed and appropriate.
Actively pursue self-improvement opportunities.
Experience Target (in this job or a related function/field: 2-3 years proven success as an
internal/external training and development practitioner with experience coaching, mentoring and
developing others in a complex, fast-paced environment. Solid understanding of training processes
and practices for learners.
Strong understanding of computer basics (Windows, Excel, Word, Email and Internet).
Proven client relationship skills.
Well-developed consultancy skills.
Delivering and facilitating learning and development interventions.
Proven ability to use IT competencies and skills to analyze client needs and agree on client
specifications for learning content/materials.
Ability to design and evaluate learning material – create a facilitators guide and participants
material to support technical programs.
Experience in coaching, mentoring and developing others in a complex, fast paced
environment.
Results driven to achieve key objectives at a corporate and site level.
A strong problem solver and researcher with the emotional and intellectual resilience to
make key decisions.
Excellent interpersonal, organization and time management skills.
Excellent listening, oral, and written communication skills.
Knowledge/Abilities: (Describe type and level of knowledge or ability needed to perform essential
job functions and those that enable success in performing this job)
Strong background in Customer Service industry (call center preferred, but not essential).
Ability to manage deadlines, manages people, create effective partnerships with
leadership, establish strong community education ties, develop training materials and apply
reason to business problems.
Good judgment and the ability to express thoughts clearly and simply.
Special Certifications (if appropriate--identify if required to perform the job or just preferred):
Training and Development qualifications strongly preferred.
Benefits
What are you waiting for?
It doesnt surprise us that we have become one of the most popular employers within the industry. We pay well, we invest in people and have fun whilst recognizing your contribution.
We are proud to have become an internationally award winning employer and want to continue our success through you. A lot of people want an opportunity to showcase their talent and be recognized for it. If you are considering a move, just get in touch with our team who would be happy to help answer any of your questions. If you are ready to apply, simply email us a copy of your latest CV together with your expectations and why you think you are ideal for this role!
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