Hiregis
Location
Secunderabad | India
Job description
Croma is looking to hire Customer Service Specialists with the below competencies.
Customer Service orientation, Willingness and ability to continuously learn and improve product knowledge, Process Orientation, Proactiveness, Good Communication Skills (preferably English and local language), pleasant personality
Roles & Responsibilities Sales Ensure 100% sales process implementation and compliance Meet daily sales and conversion targets and improve performance on all KPIs (including OL, Edge Profit Pool and Accessory Sales) Customer Service Ensure all customers are attended to appropriately and timely resolution of customer escalations Daily follow up on complaints with the concerned stakeholders to ensure timely resolution as per predefined SLA & TAT Improve overall customer experience (VOC, Customer NPS, Mystery Audit Score) and take corrective actions based on customer feedback Continuous Learning Keeping updated on product knowledge, promotions and processes Attending trainings and taking Process Ensure compliance of all SOPs relating to Sales and Service within the categoryJob tags
Salary
