Travel Associate

Location

Chennai | India

Job description

• You will be the first person in the market and really a pioneer.
• You must be highly resourceful, self-sustained individual who can work well with minimum supervision and be comfortable working at the BCD or client office and be able to manage face to face conversations including managing some highly senior level executives.

• This position performs at an level and demonstrates an extensive knowledge and understanding and of all areas in the travel industry.

• Responsible for accurately and efficiently handling incoming requests via multiple channels (ie phone, email, etc) and providing proactive travel consultation
• Book reservations for air travel, hotel and car rentals, with accuracy
• Handle Travel arrangements with complete confidentiality and offering high touch services
• Arrange innovative and creative special services as requested by the client.
• Solve problems on the spot using various tools and expert communication skills
• Own problems throughout the lifecycle of issue and be available to respond as necessary
• Able to make independent decisions under difficult situations
• Must be able to work in a 'self-directed environment as well as be a team player
• Maintains, and seeks expansion of current knowledge and have a growth mindset
• Achieve individual and contractual service level goals related to telephone, quality, and productivity.
• Maintain client profiles, ensuring specials requests and reward program information are included, such as frequent flyer / driver / hotel stay.
• Ensure optimum customer service through effective use of phone systems and positive telephone service techniques and email etiquettes.
• Know and properly use airline terminology, codes, fare basis, airline rules and tariffs, resource guides and industry contacts.
• Remain informed of all airline rules and regulations and current affairs. Communicate information to clients accurately and appropriately.
• Assume and perform other duties and responsibilities not specifically outlined herein, as and when requested.

About you:

• Ideally you will have 3 to 5 years of relevant work experience as a Travel Consultant
• Strong knowledge of managing travel request not only for travel with in and from India but also regionally (APAC) as well as Globally as this person will support request from other markets as part of after office hours services or/and on need basis

• Prior experience of working as an implant

• Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and demonstrating excellent problem-solving skills.
• Strong interpersonal skills and professionalism.
• Strong international booking and ticketing knowledge in complex multi-sector and round the world routing departing from all major global hubs.
• Demonstrate above average productivity level.
• Proficiency on GDS (Sabre preferred) system mandatory
• Demonstrate internet research skills for clients' information.
• Ability to deliver high levels of customer service to travellers.
• The ideal candidate must be willing to work weekends and be able to deal with on call provision for after office hours/weekends/PH. Overall someone who be flexible in regards to operating hours.

Job tags

Salary