BT e-Serv (India) Pvt. Ltd.
Location
Bangalore | India
Job description
Skills Required
Taking Ownership and Mitigating issues and Risks: Strong leadership skills in giving direction and making the correct call using data to evidence decision making and mitigating Programme risks
Great Communicator of Plans and Delivery Information: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences
Technology Aware: good understanding and awareness of future technology architecture and roadmap.
Story-telling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences
Business acumen: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g. business KPIs, business cases)
Recognised Project management accreditations.
Be tech savvy: Partners with the business and other organisations to develop understanding of new technologies and theyre use.
Be agile: Uses collaborative or agile test and learn approaches, contributing to projects and programmes as a subject matter expert or content owner.
Hold others to account: Understands expectations and processes for ethics and values in BT. Manages their team in line with those standards, challenging poor behaviors
Why this job matters
The post-holder will lead a matrixed and multi-functional teams from across BT CFU and business partners to develop and launch profitable products as part of the BT Portfolio Strategy, to create the most commercially successful portfolio of networked IT services. These portfolio developments will drive and support the business success of BT Business in terms of market leadership, revenue and profit growth, cost reduction and customer experience. Aligned with performing the duties of a Project manager, the role of the post-holder has the following principal components including:
Project management of the development and launch of new portfolio developments using the BT operating model and launch processes, across all phases.
Good understanding of Portfolio Organisations and BT Business Areas requirements in day to day working with regard to investment proposals and portfolio development plans for the financial year in the relevant portfolio areas.
Contribute to the creation of portfolio development roadmaps for specific portfolio areas with Capability Leads and cross functional teams. To include initial high level assessments of timescales and costs.
Delivery of portfolio developments and launches to time, cost and quality as measured through the relevant agreed goals, objectives and KPIs.
Contribute within the business context of achievement of the relevant business benefits (revenue, profitability, cost saving, customer experience) as per the approved business cases and as reviewed at Post Investment Reviews
Leadership, management and inspiration of the multifunctional virtual team in the context of direction setting and motivation of the team in the context of better, faster, cheaper portfolio development which drives competitiveness and growth and puts the customer first. Leadership also involves the proactive reflection of market unit and capability unit priorities into team direction.
Key Responsibilities
Delivers consultancy and conducts analysis for projects, identifying and implementing opportunities for simplification, efficiency and enhancement to deliver business process improvements, customer satisfaction, cost reduction and revenue growth.
Applies business process management tools, techniques and methodologies to evaluate existing processes and effectively deliver business process improvements.
Conducts testing of processes against agreed specifications, corporate standards, architecture and methods, and makes recommendations for process / procedural improvement.
Coordinates the training of others in various business improvement models, following up with coaching as necessary ensure sustainment of new approach.
Specifically, this job is accountable for:-
Delivery of projects (including all key milestones) on time, within budget and to agreed quality criteria from concept through to market launch and/or transition into the Business as Usual
Set-up and management of project governance, scope, risk and issues, compliance, resource planning and progress reporting, identification of key risks and issues and their escalation
Delivery of business benefit in partnership with the project sponsor (usually 3m)
End to end delivery of projects ensuring absolute focus on the desired Business Outcomes/ Deliverables
Solve conflict situations through problem-solving, negotiation, open communication and direct influencing with stakeholders within Enterprise up to Director level
Undertaking discovery work where the problem/issue is raised and the solution is unknown. Develops Transformation interventions alongside the Director and Senior Manager influencing the change required. Translates the interventions into programmes of work.
Job tags
Salary
