Payroll, Time & Benefits Senior Specialist

Location

Pune | India

Job description

Ensures payroll and/or time reporting is processed with speed and accuracy, auditing employee pay and/or time records and reconciling totals as needed. Administers the companys benefits program in regard to plan options, policy features, enrollment and other requirements.

Documents payroll/time/benefits processes and procedures; Serves as liaison to employees and with third party payroll/time/benefits vendors to ensure payroll/time/benefits processing accurately reflects company specific policies. Interprets pay/time/benefits policies and ensures appropriate amounts/deductions are calculated and applied to the various accounts correctly. Verifies compliance with country payroll/time/benefits legal/tax reporting requirements; stays current with changes in the law. May assist with audits of internal records, tax filings, etc and related documentation.

Responsibilities

Service Delivery

• Provide customer service on pay, time and benefits related activities, such as inquiry resolution, request management, and troubleshooting.
• Ensure regulatory compliance in line with the countries, customers, and regulations.
• Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way.
• Provide guidance and advisory to first level support teams.
• Serves as expert contact for payroll specialists in more complex inquiries and processes.
• Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way.
• Escalation management.
• Proactively identifies and troubleshoots payroll/time/benefits issues to determine root cause and solutions for resolution.
• Analyze multiple payroll audits during processing to ensure accuracy and validity.
• Analysis and controls for payroll processes, accruals and employer obligations for all in scope countries.

Who you are

In this role you will be working within a team focusing on a customer group from one of the regions and across various functions and levels within the organization.

• Proven track record of being able to deliver in a matrix organization.
• Ability to work independently in a fast-paced and change environment and to handle multiple, competing priorities.
• Ability to thrive in an ambiguous and multicultural environment working across borders.
• Demonstrating end-to-end accountability (incl. big picture and impact understanding, engaging others to ensure a successful outcome)

• Demonstrating problem-solving (incl. active listening, critical thinking, process improvements)
• Having a growth mindset (incl. taking risks and experimenting, seeking new learning opportunities, asking and giving feedback)
• Knowledge of payroll cycle and processes /benefits operations and processes
• Knowledge of Workday PC Processes
• Deep Knowledge of local tax and social insurance
• Excellent attention to detail and analytical ability
• Advanced Excel skills (pivot table, v-lookup, etc.)

Job tags

Salary