Gemius Studios Pvt. Ltd.
Location
Surat | India
Job description
Job type: Onsite (Surat)
Website:
The role of an e-commerce manager is critical in the seamless operation of an online retail business. This professional is entrusted with the responsibility of efficiently managing inventory, ensuring accurate and up-to-date product listings on the website, and overseeing the packing and shipping processes. Their focus is on maintaining optimal stock levels, providing a positive customer experience, and optimizing logistics for timely deliveries.
Key Responsibilities:
Inventory Management:
E-commerce manager will be responsible for overseeing the entire inventory management process, including stock replenishment, monitoring product availability, and minimizing out-of-stock situations.
Implement inventory control measures to prevent overstocking or stockouts.
Website Maintenance:
Ensure accurate and timely updates of product listings on the website.
Collaborate with the website management team to address any technical issues related to product display and availability.
Order Fulfillment:
Oversee the packing and dispatching of customer orders in a timely and efficient manner.
Implement quality control measures to ensure accurate and secure packaging.
Logistics Optimization:
Collaborate with courier services and logistics partners to optimize shipping processes and ensure timely deliveries.
Implement cost-effective shipping solutions without compromising on service quality.
Stock Replenishment:
Monitor sales trends and product demand to proactively replenish stock as needed.
Coordinate with suppliers and internal teams to maintain optimal inventory levels.
Out-of-Stock Management:
Develop strategies to minimize the impact of product out-of-stock situations on customer satisfaction.
Implement effective communication channels to notify customers of restocks and alternatives.
Data Analysis:
Utilize data analytics tools to track product performance, identify slow-moving or popular items, and make data-driven decisions for stock management.
Customer Communication:
Collaborate with the customer service team to address customer inquiries related to product availability, order status, and shipping.
Implement proactive communication strategies to manage customer expectations.
Job tags
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