Sodexo Benefits and Rewards Services
Location
Mumbai | India
Job description
Customer Experience Expert -Mumbai, Maharashtra, India.
Bringing Customer Experience to the next level, Strategy Product CX. Your next challenge: Maps Customer Journey. Defines Customer Journeys. Identify key moments of truth and pain points. Works on development of self-care with Digital and IT. Cultivates innovation: Creating new and better ways for the organization to be successful. Customer focus: Building strong customer relationships and delivering customer-centric solutions. Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Drives Results: Consistently achieves results, even under tough circumstances. You’re a match : Expertise in Customer Journey mapping. Expertise in Feedback Management methodology. Digital and Artificial Intelligence awareness (chatbot, web platform, …). Ability to build and follow Customer Experience Dashboard. Proven experience >3 years leading innovative Customer Experience approach. Experience in service B2B industry or possibly B2C. BA degree and MBA preferred in business, economic, market research or numerate subject. To get this challenge: Video call Discussion with TA Expert. Video call Discussion with Customer Experience Director. Video call Discussion/IN person with Country CEO Video call Discussion with HRBP. Your team Customer Experience Team Your Location: Preferred: Mumbai, Maharashtra, IndiaJob tags
Salary
