Research - Senior Manager and Principal Analyst
ISG (Information Services Group)
Location
Bangalore | India
Job description
Description
Wanted: dynamic and creative individuals ready to connect with a like-minded team. You'll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn't mean you've got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So get ready to kickstart your career with a team that's connected – connected by freedom.
Position Description :
The ISG Lead Analyst will own provider lens benchmarks and buyer type reports. The candidate is expected to own service lines or technology topics such as applications, infrastructure, datacenter – private cloud, public cloud services and go deeper in developing expertise in that area. The candidate is expected to work on creating research reports providing vendor comparison, service provider profiles, competitive landscape and market trends. The analyst will also support ad hoc inquiries, research projects, and tracks all inquiries.
The successful candidate will have significant ITO or BPO research experience, knowledge about outsourcing industry, strong English writing and speaking skills, extensive experience in performing secondary research, and exceptional organizational skills. Knowledge on quantitative research, familiarity with primary research technique and exposure to financial analysis is a must.
Responsibilities: - Responsible for creating the research report end-to-end – to run an entire research cycle from questionnaires to creating the end research report
- To read and develop expertise specific to the designated area of technology or service line
- To create questionnaires relevant to the research topic
- Develop and hone relationship with service providers/ vendors/ internal ISG advisors
- Work on engagements focused on service providers that include Service provider profile preparation, researching technology and outsourcing trends etc.
- Data analysis and charting
- Deliver on ad-hoc requests related to market, competitive intelligence & location analysis
- Author various research reports on relevant topics
- Work with junior analysts and data analysts, mentor them and bring them up to speed
- Ability and responsible meet the deadlines and deliver results with minimum supervision.
- Excellent time management skills and the ability to juggle multiple projects with aggressive deadlines
- Build
Skills Required: - 8-14 years of experience preferably in the area of outsourcing, Technology and IT. Preferred areas include applications, infrastructure, datacenter – private cloud, public cloud services
- Strong understanding of technology
- Experience working on databases like Hoovers, Factiva etc.
- The ability to extract meaningful information and formulate a point of view based on interviewing internal and external experts, analyzing available data and filling gaps with secondary research
- Ability to analyze quantitative and/or qualitative data to identify relevant findings.
- Exceptional writing, communication and presentation skills.
- Advanced Excel skills and power-point skills
- Must be highly skilled in time management to facilitate involvement in multiple projects.
- Must have excellent teamwork skills as well as be self-directed. Must have the ability to work independently and manage communications with senior executives.
- The ability to work a flexible schedule, collaborating with both US and European regions. Might occasionally require long work hours.
For this role, it is preferable for the candidate to have prior knowledge and experience in analyzing contact center/ customer experience outsourcing services. Prior knowledge in BPO services is added benefit. Education level and experience: - Graduation/ Engineering from good institutes preferably with MBA.
- Overall good academic track-record
At ISG, we don't just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.
The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.
Job tags
Salary
