Location
Secunderabad | India
Job description
Participates in the development and implementation for of business strategies for the restaurant which are aligned with RHG's overall mission, vision values and strategies
- Develops and implements strategies for department
- Monitors status regularly and adjusts strategies as appropriate
- Develops and implements strategies for the assigned Food & Beverage outlets that support achievement of the hotel's goals
Develops and implements strategies to achieve revenue and profit goal
- Assists in the development of the marketing plan for assigned outlet by keeping current on competitors on a regular basis
- Develops and implements special promotions and employee incentives
- Provides employees with current up-to-date information on menu offerings
- Increases sales by coaching employees on effective sales techniques
- Maximizes productivity by using forecasting techniques to adjust scheduling
Manages the operation of assigned restaurant or outlet
- Coordinates the set-up of restaurant or outlet areas in accordance with RHG Hotels standards
- Confirms daily specials and new menu additions with Director of Culinary.
- Manages the food and beverage service provided in assigned outlet; coaches employees on effective service and food presentation techniques
- Inspects restaurant and outlet areas on an on-going basis and takes appropriate steps to ensure facilities meet or exceeds the hotel's standards at all times
- Leads staff meetings; conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items
- Assists in quarterly inventories
Develops and implements strategies and practices which support employee engagement
- Recruits and selects qualified candidates
- Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
- Communicates performance expectations and provides employees with on-going feedback
- Provides employees with coaching and counselling as needed to achieve performance objectives and reach their fullest potential
Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
- Performs other duties required to provide the service brand behavior and genuine hospitality
Adheres to hotel policies and procedures
- Attends work on time and as scheduled
- Follows hotel grooming and hygiene standards
- Minimize safety hazards by following all safety rules and procedures
- Keeps Director of Food & Beverage promptly and fully informed of all problems or unusual matters of significance
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
- Maintains a favorable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
- At all times projects a favorable image of the Hotel to the public
Skills Advanced Beers/Spirits Knowledge
Fluent in English
Safe Food Handling
Revenue management
By applying you confirm you have these skills.
Job tags
Salary
