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Location

Bhubaneswar | India

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Job description

Requirements and skills :

- Greet clients warmly and make them feel welcome upon arrival.

- Act as the main point of contact for clients during their on-site visits.

- Conduct property tours and provide detailed information about the real estate offerings.

- Develop and maintain strong relationships with clients to enhance their overall experience.

- Actively listen to client concerns and address them promptly and professionally.

- Anticipate client needs and proactively offer solutions to enhance satisfaction.

- Maintain clear and consistent communication with clients throughout the real estate process.

- Update clients on the status of their transactions and provide relevant information.

- Respond promptly to client inquiries via phone, email, or in-person.

- Ensure a hospitable and comfortable atmosphere for clients visiting the site.

- Coordinate and oversee amenities such as refreshments, waiting areas, and other hospitality services.

- Implement creative ideas to enhance the overall client experience.

- Address and resolve client issues or concerns in a timely and effective manner.

- Collaborate with internal teams to ensure seamless resolution of any challenges clients may encounter.

- Maintain accurate records of client interactions, feedback, and preferences.

- Assist in the preparation of relevant documentation for transactions and client records.

Qualifications :

- Previous experience in customer service or client relations, preferably in the real estate industry.

- Strong interpersonal and communication skills.

- Ability to remain calm and professional in high-pressure situations.

- Detail-oriented with excellent organizational skills.

- Knowledge of real estate processes and terminology is a plus.

- Proficiency in relevant software applications and tools.

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Job tags

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Salary