Razorpay
Location
Bangalore | India
Job description
Key Roles and Responsibilities:
Act as a first touch point for all new RazorpayX clients coming through various inbound lead sources and qualify a certain volume of leads on a daily basis Ensure reach out to 100% of assigned leads within TAT Understand potential client’s requirement over a call/email, quickly identify pain points and use cases, evaluate intent and urgency, generate interest and propose a suitable solution Search for additional customer information on client’s online presence Move leads to the next stage based on the call outcome and/or set up product walkthroughs & demos Acknowledge all emails from SME customers on time and respond suitably Use sales tools effectively and update CRM properly on time Work with other cross-functional teams as and when required. Help us run experiments/campaigns and measure quality and potential of new lead sources/channels Track if all qualified leads are handled/demos are given by the team as per SLA/TAT In case of leads unavailability, help with outbound cold calls/campaigns planned by management Maintaining a healthy sales conversion ratio. Coordinate on merchant queries, clarification needs and support required for pre-sales activation and/or onboarding whenever required Encompasses the dual responsibilities of effective team leadership and substantial individual contributions. Mandatory Qualifications: 4+ years of Inside sales experience in SaaS or equivalent B2B setup. Should have basic understanding of sales tools and CRM. Strong communication skills, oral & written. Strong interpersonal skills and an ability to build rapport with customers. Proven experience in a customer-facing role. Should have worked on understanding customer requirements, identifying pain points and probing to understand how their business currently works Experience in managing and leading a sales team is preferred. Experience in the Fintech space/Payments industry would be an added advantageJob tags
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